Tag Archive for: Transformation

A recent report suggested that the majority of clients of the big three strategy consulting firms are unhappy with the performance of the large consulting firms. An article in The Times said this.

“Senior executives who hired the big three strategic consulting firms McKinsey, Boston Consulting Group and Bain often say they are no help, according to a study commissioned by a rival firm.

A survey of 702 executive staff and project managers found that of those who worked with the three biggest consultancies in corporate transformation projects, 84 per cent felt they “were no help at all”.”

The survey was sponsored by digital consultancy Emergn. I’ve never heard of them but they are something of a (much smaller) competitor to the big firms so we might ask about their independence here. But I suspect there will be some nodding heads amongst those reading this with experience of working on “transformation” programmes with any of the big consulting firms.

There is something of a crisis in the industry too, with the number of people employed in Britain’s consulting industry falling last year for the first time since the Covid year of 2020, according to a report by the Management Consultancies Association. Overall headcount dropped by 3 per cent to about 50,000.  This year McKinsey has apparently offered to pay some UK staff to leave the firm following a round of 1,400 job cuts in 2023.

In terms of the firms’ capability and performance, I remember a research firm I spoke to in my Spend Matters days whose business was based on collecting detailed data from staff in client firms via surveys in order to assess consulting firm performance. They were hesitant about telling me too much, but there were findings that I thought were very interesting. Basically, they did not find that the “top” strategy firms such as McKinsey were overall any “better” than the Deloitte / KPMG tier of firms or indeed the more specialist firms. But what was even more startling was the difference in performance within the large firms.

In other words, there were some practices or specialisms in McKinsey, or KPMG etc, that were excellent and got strongly positive feedback from clients. But there were others that were much, much worse. That’s perhaps not surprising when you think carefully. Within a firm, there will be some areas where the firm has developed very strong, market leading IP and knowledge – others where it has not. And perhaps even more importantly, some practices or groups will be led by a partner who is personally inspirational, a great manager, attracts the brightest young consultants and is good to work with for clients.

But on the other side of the office, there may be a partner seeing out their time before retirement, not really interested in new thinking, and known as not a good boss internally. Yet of course when you ask for a proposal from the firm, none of that variation will necessarily come through!

That also supports something I’ve always recommended. For most pieces of consulting work, I would strongly suggest you at least consider a specialist firm rather than just asking generalists to bid.  If you include a pure procurement, or customer service, or retail acquisition specialist, someone truly expert in your requirement area, then you know that they are strong where you want support.  By all means ask McKinsey or KPMG to bid as well, but it is sometimes harder to know if they are real experts in the field, or that their staff are genuinely expert – and great to work with.

So I would always look to throw a specialist firm or two into the mix. And the importance of really understanding what you are looking for in your consultant was something Fiona Czerniawska and I emphasised strongly in our 2010 book, Buying Professional Services. Sadly, it is not readily available today – perhaps we need to do a new edition!

I’ve had a couple of abortive attempts at writing a book about “procurement transformation”. Perhaps one day it will happen. But my feeling over the years is that often presentations at conferences that claim to be about “transformation” are nothing of the kind. They might be about upskilling the function; or implementing a new piece of software; or launching a category management programme; but the ideas they describe are not really transformative. And in some cases, the central aim or achievement of the programme appears to be simply a reduction in supplier numbers.

There is no doubt that many organisations do have a supply base which is too large to achieve optimal performance or value.  So a reduction in supplier numbers can be beneficial – but the point is that it is usually not appropriate to consider supplier reduction as an end in itself. Rather it should be seen as one of the outcomes of a wider procurement improvement or transformation programme.

An excessively large supply base usually develops because of a lack of procurement spend visibility, control or influence. Budget holders decide where and how to allocate their money, leading to fragmented and un-coordinated spend. Hence getting such situations under better management will bring a number of benefits, and an effective procurement programme, probably category management based, will be needed to address matters. And even today, most organisations, in most categories, will find that the result of a well-planned and executed sourcing programme is fewer suppliers in that area.

So supplier reduction as an outcome of an appropriate programme can indicate real benefits have been achieved. Fewer suppliers means more concentrated spend, and there can be benefits from this aggregation. Although economies of scale are over-estimated in many industries and sectors, it is clear that when most organisations look carefully at a category, and find dozens or hundreds of suppliers, they derive benefits when they come to negotiate with a view to reducing that number.

But in some cases, the “right” answer once a spend category is considered will be more suppliers, not fewer. If the analysis shows that the organisation is worryingly dependent on certain suppliers, then that should be the desired approach, for instance. My personal baptism in procurement was a role where I was at the mercy of a monopoly supplier of a vital raw material. It was not a good place to be and I longed for “supplier increase” rather than supplier reduction!

Or even if risk is not the issue, there may be value opportunities through taking a more aggressive and tactical approach to a market, with frequent supplier switching. We should not be afraid of strategies that lead to more suppliers – as long as the benefits are weighed against the true costs of supplier management into account. So here is a summary of key points to consider.

  • Supplier reduction should be a potential outcome from doing procurement well.  It is rarely sensible as an objective or end in its own right, and it is not the most appropriate strategy for every occasion.
  • Understanding the starting point or baseline is important for any major procurement improvement initiative. And if supplier reduction is part of the business case, it is vital to have a clear and accurate view of the baseline. Supplier numbers are often overstated, though duplication or mis-categorisation, so a spend analysis maybe required as a starting point.
  • Similarly, if the savings from supplier reduction are going to form part of the business case for a procurement programme, the true cost of managing suppliers needs to be assessed, as well as realistic savings form any re-negotiations, so any savings can be calculated with realism and as much accuracy as possible.
  • For any category, and certainly before any supplier reduction initiatives are set in train, procurement must ensure that there is a good understanding of the markets, suppliers and associated risks that are being addressed.
  • Supplier reduction can be a sensitive issue amongst stakeholders and budget holders, who may see their favourite suppliers disappear. The benefits of rationalisation programmes may not be very visible to stakeholders either. So it is important to get the buy-in of your key stakeholders and engage them in the process, particularly if you are trying to make dramatic change.

That last point is important but often disregarded. Managing the internal stakeholder dimension is often more challenging for procurement than managing external markets, and needs significant focus. That is always true, but particularly applies when a major change in the supply base is likely. Indeed, I’ve seen that point in itself be enough to kill procurement change or transformation programmes stone dead.